Terms and Conditions
Please read our terms and conditions carefully, and please refer back to us should you require any clarifications.
All reservations should be made in advance and confirmed in writing. the price of your trip is guaranteed when you have paid a deposit.
After we send you the confirmation of services for your tour, we will require a 25% deposit in order to secure your booking. We accept Bank transfer only to our bank account. This deposit counts as part of your final payment.
The balance cost of the cost of the tour can be settled upon arrival in cash.
Cancellation fees for ground services will normally be charged according to the following scale:
-Up to 45 days before arrival: 0% will be charged.
-Less than 30 days before scheduled arrival: 25% of the total cost of the tour will be charged.
Cancellation fees are 50% during the peak season (March, April, September October, during Christmas and the new year periods) or if you book a private group tour consisting of more than 6 persons.
-Less than 15 days before scheduled arrival: 50% of the total cost of the tour will be charged.
-Less than 3 days before scheduled arrival: Cancellation fees are 100%
Responsibility of Grand Tours
All participants are expected to be covered by travel insurance, hence Grand Tours assumes no responsibility for accidents of any nature, injuries, delays, irregularities, discomforts, loss or damage to property or any damage however arising.
Although we are flexible and will always try to accommodate any modifications as requested by the client where possible, any fees for modifications will be charged onto the client.
If the Client has any special requests, he should inform us at the time of booking. Grand Tours and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, and Grand Tours does not guarantee to do so. If Grand Tours confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. Grand Tours does not accept bookings, which are conditional on the fulfillment of any special request.
A refund will normally be made to the same account and using the same method used for the original payment.
Depending on the circumstances, Grand Tours may collect personal information when you register for a service or book a trip with us, including some or all of the following; email, name, address, IP address and telephone number.